Billing & Customer Service
Highlighted
New Member

Fed up business class customer

Totally Fed up business class customer.  Had my service connected last Friday.   Why the hell can't I get anybody on the phone that can help me.  I am so disgusted!  Ready to call it quits and switch to Century Link.  If there is a supervisor out there in Comcast never never land, feel free to email me, I will fully explain my issue.

0 Kudos
8 REPLIES 8
Highlighted
Community Manager
Community Manager

Re: Fed up business class customer

Hello kl,

 

Welcome to the forum.

Please accept our apology for your difficulties contacting our support and we appreciate your patience.

Let me assist you; tell us of your situation.

 

 

Thank You

0 Kudos
Highlighted
New Member

Re: Fed up business class customer

I am also totally pissed off!  We have been down for three days!  How do companies operate without internet.  I have been given a ton of excuses.  What kind of people do they have working their that it has taken three days to fix a problem and who knows how much longer.  I am going to put a sign on the first floor of the building so everyone knows how terrible Comcast is.

0 Kudos
Highlighted
Community Manager
Community Manager

Re: Fed up business class customer

Welcome, AM.  I apologize for the delay in restoring your service.  We have scheduled a service call to your location thru the local dispatch center.   

 

Thank you. 

0 Kudos
Highlighted
New Member

Re: Fed up business class customer

 


Really!  Here we are at day 4 with no internet.  What kind of incompetent workers do you have?  Since I can't work with no internet and Comcast is costing me a lot of money, I have nothing to do but get the word out on how bad Comcast is.  I have a call out to the TV investigating reporters so they can do a news segment on how a business cannot run when they have Comcast as there provider.  How I do not get returned calls.  How you guys could care less.

0 Kudos
Highlighted
Community Manager
Community Manager

Re: Fed up business class customer

AM  

We are working to resolve this issue.  Also I have sent you a PM with additional information.  Please send me you contact information and I will contact you directly.

 

Thank you

0 Kudos
Highlighted
New Member

Re: Fed up business class customer

If Comcast really cared, they would have had this fixed by now.  The biggest insult is when someone from Comcast told me "..don't worry we are giving you a $100 credit."  Really.   Do you know the amount of time I have spent on this for 4 DAYS!  Do you know how much it has cost the company!  I am sure Comcast could be doing more if they cared!

0 Kudos
Highlighted
New Member

Re: Fed up business class customer

 

I am being charged for internet service that

I do not have! I have written your company explaining the situation, but because of past poor phone customer service, I refuse to get on the phone.

Why someone hasn't answered me is beyond belief. I just keep getting bills, and I won't pay for something I don't get. As I stated in my letter, I am HAPPY to pay for the one phone line I have with you. Earthlink has my internet, not you. Please someone reach out to me. The bills will not be paid until this is straightened out!

 

 

 

 

 

 

 

ii

0 Kudos
Highlighted
Respected Member

Re: Fed up business class customer

Hello WL welcome to the forum,

 

I'm sorry to hear about this situation. Can you please sent me a private message with your account number?

 

Thank you

 

0 Kudos