Extended Move Installation Date & Install fee Credit Needed
I have been a Comcast Business customer for 9+ years. Recently had to close my business' physical location in Boynton Beach, FL and had my services moved to my home office in Lake Worth Fl. My Order date was May 31, 2016 with the transfer to happen in 3 or 4 days. On June 10th came and I hadn't heard anything, I contacted my "Sales Representative" and I was informed that there was a "port" issue and install had to be delayed ... I would have to wait another few days. Finally I received an installation date of June 16. The technician came spent about 20 mins and determined that he could not install my services because there was something to do with a faulty line issue. Now this was VERY upsetting,I have waited 2 weeks and no business services working! On June 17, I started trying to reach out to Scheduling, Order Management Team, Comcast Live Chat Support - anything that would give me answers as to why it was taking so long for my BUSINESS account and since my Sale representative was not returning my emails or phone calls. At one time, after waiting on a phone hold for 45 mins, I was transferred to a Firestone Automotive shop. I had Comcast Live Chat Support "Michael" who left the chat room in the middle of our conversation. John in Live Support was nice & helpful but got me no where. On Friday June 24 at about 4:30 pm a contractor with Comcast came to the property to "lay new lines" outside and thankfully I was home because this was NOT scheduled, he was able to come in and place the appropriate line inside my home. However, I still had no business services when he left. By Wednesday June 29 I still had no service. My last ditch attempt was to cancel my account altogether if it was not installed by June 30. I emailed my Sales Rep and her Manager to get it installed by June 30 w no installation fees or cancel. I was finally given a installation window of 1-3pm for Thursday June 30. At 2:59 on 6/30 an Xfinity technician came and before he entered my home I informed him I would not be paying installation fee, I expressed this 3 times prior to the installation. He installed anyway. I emailed my Sales Rep and her Manager (again) to inform that I did get installed, I would not be paying install fee and my emails are messed up know. Also, my HOA provides basic Cable (that I've had since I moved in 6 mths ago) and THAT got knocked out by this installation and took a week to get reconnected. On top of all of these problems, I now have two separate accounts? My main email from my previous location still needs to be associated with my new account! How do I link the 2 accounts? I believe the torment this company has put me through as well as the inconvenience and loss my business suffered from no business services for 30 days, I request a credit/refund to my account.