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Equipment Fees

Why have my equipment fees increased when I have the same equipment that I've had for years?

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3 REPLIES 3
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Trusted Forum Contributor

Re: Equipment Fees

Hello dhubb and welcome,

 

The decision to change Comcast equipment fee was considered carefully and driven by continued investments in next-generation technology and equipment that delivers the best, fastest and most reliable experience to our Business Customers. At Comcast, we strive to minimize passing our expenses on to our customers. However, from time to time it is necessary to reflect the costs of running our business. This modest increase is one of those instances.

 

In order to ensure the superior day-to-day service you have come to expect from Comcast Business, we proactively update and maintain our network’s speed and security. The incremental expenses associated with managing the network and providing the fastest and most reliable experience to our customers sometimes require us to adjust our pricing to reflect the costs of running our business.

 

The single $12.95 fee covers all service and maintenance of Internet, Voice, and Video equipment and coaxial cabling. We provide dedicated 24/7 Tech support of all Comcast equipment at no additional charge to the customer.

 

Hope this helps you out.

 

 

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New Member

Re: Equipment Fees

Okay I don't understand.

 

We purchased our own phone equipment so what equipment is Comcast provding?

 

Also, in your answer you state voice and video but why is video included under voice and not internet or TV (not that we have video equipment anyway)?

 

What exactly are we paying $12.95 for?????

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Respected Member

Re: Equipment Fees

Hello TFulfillment,

 

Hopefully I can help clear up any confusion. In order to use Comcast Business phone service you need a Comcast phone modem. Many customer have their own internal phone system or PBX system that works in tandem with the Comcast Modem.

 

The $12.95 equipment fee is assigned whenever a customer has either a Comcast Business provided Internet or Phone modem. 

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