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New Member

Equipment Fee and Late Fee charges

Hi. I returned the Cable Modem last Feb 27th.  Now it's end of July and I am still being charged for Equipment Fee and Late Fee.  We tried calling numerous times, and the rep assured that it will be removed from my account.  

 

It seems like it's so difficult to have these charges removed from my account. 

 

I have the receipt that the modem was returned, with the date and time.

 

I can see that I am not the only one with the same issue.  This has to be fixed.

 

 

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3 REPLIES 3
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Community Manager
Community Manager

Re: Equipment Fee and Late Fee charges

Hello LYT1227,

 

Welcome to the forum.

I've received your PM and reply to it.

When you can please send me information I need to further assist.

 

 

Thank you

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New Member

Re: Equipment Fee and Late Fee charges

Thanks Comcast_Jon.

 

The issue has been resolved. Hopefully, the charges won't appear again next month.

 

Thanks.

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Community Manager
Community Manager

Re: Equipment Fee and Late Fee charges

Hello LYT1227,

 

Good to hear and thank you for the update!

Hopefully not but if you need assistance the community will assist.

 

Thank you

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