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Equipment Fee After Modem Was Returned

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Danfrey
Visitor

Equipment Fee After Modem Was Returned

I returned my cable modem on 3/31/14 but I am still being billed an equipment fee. I have a receipt for the returned modem but it annoys me that this hasn't been removed. I called business class customer service two weeks ago to make sure the equipment fee was removed and I was told the modem had been removed from my account. 

 

Account: ---000---000---00--

Receipt: GEY033114105829000005

 

I would like to see a credit to my account for Apr and May.

Accepted Solution

Re: Equipment Fee After Modem Was Returned

Hello Danfrey,

 

Welcome to the forum.

We have engaged our regional support to assist you with this issue.

 

 

Thank you 

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Community Manager
Community Manager

Re: Equipment Fee After Modem Was Returned

Hello Danfrey,

 

Welcome to the forum.

We have engaged our regional support to assist you with this issue.

 

 

Thank you 

Community Manager
Community Manager

Re: Equipment Fee After Modem Was Returned

Hello Danfrey,

 

Our team informs us that they reached out to you and this issue has been addressed.

Thank you for your patience.