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Double Billing on Voice Activation

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hankt
Visitor

Double Billing on Voice Activation

I have tried now six months to get someone to correct to correct double billing of voice activation on our account.

 

Last month I spoke with Bianca who said she was going to fix it CR348043141 - nothing happend. This was a second time a Comcast representative directly lied to me.

 

Voice activation charge 119.80 appears in Other Charges section in both July and August bills.

How do you activate the same lines two times?

 

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hankt
Visitor

Re: Double Billing on Voice Activation

"No Comment" - that seems to be the Comcast Business Promise.

 

Community Manager
Community Manager

Re: Double Billing on Voice Activation

Welcome hankt.  Our Support Team has researched this issue and engaged the Billing Center for resolution.

 

Thank you

hankt
Visitor

Re: Double Billing on Voice Activation

thank you Comcast_John. Finally someone understood what had happend. The error was corrected and credit issued.

 

thanks again

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