Billing & Customer Service
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New Member

Customer Service

I have been a business customer for the last 7 years; on 10-20-14 I called to have our service moved to a new location.  A few days later after no confirmation I called and discovered that the request was ‘rejected’ because there was no current ‘Comcast’ service at my new location.  After signing all the required paperwork, I was still not given a date.  Instead I was told that it could be 90 days (90 days of no phone, internet, or etc. for a business) The sales rep that was assigned my case was extremely rude and told me I could call another provider for temporary service until they could do something that putting new lines was going to cost Comcast a lot of money.  Really????   After asking multiple times I was given the name and phone number of the supervisor and told – ‘he’s just going to tell you the same thing I did’.  I called the supervisor 3 times and left 3 messages, not a surprise to me that I have never received a phone call back from him. 

Almost 3 weeks passed and I still had not received a date for my installation, I called asked for a new sales rep and that my case be escalated.  This time I did get a call back from the SAME sales rep who tried to abbreviate his name.  He told it would be the week before Christmas before someone could come out.  Keep in mind that I am still expected to pay for all of my services ‘because according to the sales rep – nothing will be cancelled or changed until the new service is installed’

The week before Christmas is 7 weeks away and 10 weeks from my initial request.   This is unacceptable and I unless there is a quick resolution, I plan to cancel not only my business service but my home service as well.  

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2 REPLIES 2
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Community Manager
Community Manager

Re: Customer Service

Hello Frankie0529,

 

Welcome to the forum.

We do apologize for this unfortunate event of getting your service transfer.

To assist I have forwarded this issue to our Regional Support for a resolution.

 

 

Thank you for your patience.

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Community Manager
Community Manager

Re: Customer Service

Frankie0529,

 

Our regional support team reports to us that they reached out to you and working with you to resolve this issue.

Once again we appreciate your patience.

 

 

Thank you

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