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plaginess
New Member

Credit for down time

Due to no phone and internet I was unable to conduct normal business in my restaurant over the weekend. This resulted in the loss of approximately $2,000. Yes, there was a storm and yes, damages can and do result. But Comcast is in a much better position to sustain a loss from those damages than I am. At an absolute minimum, I should not have to pay for service I didn't get on those 2 days I was forced to close. Considering the losses sustained though, simply not paying for the 2 days hardly seems nearly enough. Please, let me know what you can do for me.

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Community Manager
Community Manager

Re: Credit for down time

plaginess,

 

I apologize if you experienced any service related issues this previous weekend. Please see your private messages for additional assistance.

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plaginess
New Member

Re: Credit for down time

I'm asking for more than an apology. With intermittent phone service continuing right through to Tuesday, July 12th, I estimate nearly $2500 in lost sales due to Comcast. To this day we're trying to claw back out of the hole Comcast put us in. Do you really expect me to just pay the bill as per normal and accept the serious damage done to our business' financials?

 

Paul Laginess

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