Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Highlighted
Visitor

Credit for account closed

Due to changes in my service address I currently have two Comcast accounts that have been over paid. It has been months and these credits still have not been posted to my new account. What does it take to get this resolved? 

0 Kudos
2 REPLIES 2
Highlighted
Trusted Forum Contributor

Re: Credit for account closed

Hello tmduncan and welcome,

 

I recommend you contact 800-391-3000, use the billing option, then request that the billing agent perform a credit transfer from your old account number to your new account number. This should get it done for you.

 

Hope this helps you out.

0 Kudos
Highlighted
Visitor

Re: Credit for account closed

Have had numerious conversations with customer service. They said it would take two billing cycles. One account has been four billing cycles already. Not sure what to do at this point.
0 Kudos