Billing & Customer Service
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Visitor

Contract Issues

In October of 2011 I signed a 36 month business service contract in order to get comcast to run service to my home. It took approximately 4 months for Comcast to run the line to my home. Since it has been 36 months since I signed the contract and I do not need business class service, I called to switch to a residential bundle. The billing department told me that my contract ended today but that I would have to cancel my business service and sign up as a new residential customer. He transferred me to the customer rentention specialist who informed me that comcast doesn't consider the contract to be active until my first month of using the service so if I switch before Feb. 20th I will be responsible for 60 days of bills and an early termination fee. I wanted Comcast service on the day that I signed the contract, not four months later. A 36 month contract should be over 36 months from the signing date, not 36 months after Comcast got around to putting my service in. What if it had taken them 1 year to install, would it then turn into a 48 month contract?

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9 REPLIES 9
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Community Manager
Community Manager

Re: Contract Issues

Hello skelly26 welcome to the forum,

 

We have engaged our regional support team for additional assistance regarding this issue.

 

Thank you

 

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Visitor

Re: Contract Issues

Thank you Jacob, in what sort of timeframe should I expect to hear from them?

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Community Manager
Community Manager

Re: Contract Issues

Typical follow up for these types of issues is about 48 hours. If youhaven’t heard anything by then let me know and I will see if I can get an update on it. Thank you for all of your patience with this.

 

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Visitor

Re: Contract Issues

Still haven't heard from them.

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Community Manager
Community Manager

Re: Contract Issues

Sorry to hear that you have not received an update yet. I also have not received an update on the status of this yet. I have just reached back out for an update. Thank you for your patience.

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Visitor

Re: Contract Issues

Jacob,

Thanks for looking in to this for me and actually replying to my messages. It's a shame that neither of us could get a reply from the rest of your company. With no contact from them in 10 days I think I will just wait on my contract to expire and take my business elsewhere rather than moving to residential service. It's a shame the customer service is so poor because I was happy with the internet service I recieved and just trying to add new services. 10 days just isn't an acceptable level of service to most customers.

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New Member

Re: Contract Issues

Good luck with resolution, Jacob. I am having the same issue and am very frustrated with the run around. Must be nice for Comcast to treat us any kind of way without repercussion. Their residential service is better than the business, but really it all is starting to irritate me! Just my 2 cents...

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New Member

Re: Contract Issues

I too ended up with business contract af ter signing up for residential service.  Verizon internet svc. had been steadily slipping locally and Comcast assured me that my needs would be more than adequately met I switched.  I had problems with connectivity on a daily basis.  Customer Service tikd me that I needed t switch to business class svc. (Ii have 1 pc, and directv whole house svc., that is all).  I now have a contract I don't want and equipment I don't need nor understand.  They spent 3 hrs, installing new lines, boxes etc.  I have always had an unlisted phone number, however since 

comcast I am now listed under business section and receiving an enormous amount of telemarketing calls.  

Seems like they promise outstanding service and low monthly pmt. but don't deliver and then trick you into long term contract and higher pmt;  as the only solution available.  Lies, Lies, Lies.

 

Did I mention that (unbeknownst to me) incoming calls were greeted with the message that my number was no longe3r in service for over 3 wks?  I could call out so I didn't know I had a problem until someone told me.  

Comcast won't give me credit for their error either!

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Visitor

Re: Contract Issues

 Good luck with them skelly26

 

You will probably get a different answer for every customer service person you talk to, like I did.