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emcee2k
Visitor

Contact support via email

Is there really no way of emailing support?  I got an email address from a live chat agent, but a message sent to that address was bounced.

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Community Manager
Community Manager

Re: Contact support via email

Thanks so much for taking the time to reach out to us through our business forums. We are always available to assist you here. I would love to help. What questions or concerns can I address for you today? -Comcast_Michelle

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emcee2k
Visitor

Re: Contact support via email

I've been a comcast business customer for 15 years, and I'm still on the same 25mbps plan I originally signed up for when it was a mid-tier plan.  Now the lowest tier plan is 3 times that speed, and I want to see if there's a way I can switch to that without signing a new 2 year contract.

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Community Manager
Community Manager

Re: Contact support via email

Hi there, I am so sorry to see that you feel this way about your plan and we are more than happy to help look into this for you. Can you please send a private message with your name, the full address, and phone/account number? -Anisa

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