Billing & Customer Service
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Visitor

Consolidate billing to a single invoice?

I currently have multiple business accounts for my various office locations and would like to consolidate them to all be billed on a single invoice.  It is very difficult and a lot of work to pay separately because the bills all come out on different dates and I've had problems with payments being posted to the wrong account causing some accounts to end up with credits while others are assessed a late fee.

 

I found an article in the self help center called "how to pay multiple comcast account invoices" but the article just tells you to put the stubs from all of the invoices in an envelope with a single check...not really a solution.

 

What I want to do is 1) get all of the accounts to bill on the same date, and 2) get all of the account charges on a single invoice.

 

I contacted customer care and was told that this isn't possible, but surely that's a mistake as other cable companies have had no problems doing this for me.

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Official Employee

Re: Consolidate billing to a single invoice?

 

Hi vrtigo1 and welcome to the business forums.

 

I can certainly assist with your billing concerns. It's possible to set up what you're looking for. We would set up what is called a hierarchy account. A hierarchy account is created so that a customer can combine the billing of multiple accounts.Customers with two or more accounts in the same market can request a hierarchy account. However, this also is not available in all areas. 

 

I will need the following in a private message:

 

  • Your first and last name
  • All account numbers
  • All business names
  • The address of each location
  • The phone number for each location
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Visitor

Re: Consolidate billing to a single invoice?

I tried to send you a PM but the website appears to be broken.  When I click the send button I get this error:

 

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I've never sent a PM on this site, so not really sure why it's telling me that.

 

PM me a phone number where I can reach you?

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Visitor

Re: Consolidate billing to a single invoice?

Any update?

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