Hi sstuartfaith. I can assist with this issue. Please send me a private message with the account number and the information surrounding your service issue. I will engage the appropriate team within the Business Service Center to assist with resolution.
I called Comcast Business to fix a problem that was about to cost me a client. After 5 unreturned calls and messages, ported my phones to AT&T and told Comcast I quit in May. I have now called 5 times, completed the stupid discontinuance form and sent 3 emails it is almost 3 months and they are still billing me and refuse to answer my attempts, just as the supervisor did when I had the cable problem. When I ask for a supervisor get the third degree so they can have one call in 48-72 hours. Then this call never happens.. What else can i do?
I have tried calling in to Comcast 4x, 3x to billing and 1x to tech. ALL 4 times I was put on hold and disconnected in under 1 min. Cannot get to a live person. I am calling @ 9:15 am, there should be somebody there!