Billing & Customer Service
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sstuartfaith
New Member

Complaint

Is there somewhere that I can file a complaint?

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3 REPLIES 3
Community Manager
Community Manager

Re: Complaint

Hi sstuartfaith.  I can assist with this issue.  Please send me a private message with the account number and the information surrounding your service issue.  I will engage the appropriate team within the Business Service Center to assist with resolution. 

 

Thank You

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jwhllc
Occasional Visitor

Can/will you help me??

I called Comcast Business to fix a problem that was about to cost me a client. After 5 unreturned calls and messages, ported my phones to AT&T and told Comcast I quit in May. I have now called 5 times, completed the stupid discontinuance form and sent 3 emails it is almost 3 months and they are still billing me and refuse to answer my attempts, just as the supervisor did when I had the cable problem. When I ask for a supervisor get the third degree so they can have one call in 48-72 hours. Then this call never happens.. What else can i do? 

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Ingram
New Member

Re: Complaint

I have tried calling in to Comcast 4x, 3x to billing and 1x to tech. ALL 4 times I was put on hold and disconnected in under 1 min.  Cannot get to a live person.  I am calling @ 9:15 am, there should be somebody there!

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