Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Highlighted
Visitor

Compensation for hours of no phone service

December 21 we had a complete telephone outage at my business for several hours. I'm sure you understand how debilitating it is to a business for the phones to be completely out for hours. 
 
I would like to know if Comcast is offering any compensation for that. We pay a lot of money for our service and I would expect if that service is interrupted we would receive some sort of redress. 
0 Kudos
3 REPLIES 3
Highlighted
Official Employee

Re: Compensation for hours of no phone service

 

HI jamesjayprice and welcome to the business forums.

 

I can certainly review your account and look into your billing. Please private message me your full name, the full service address and the phone number associated with your account. 

0 Kudos
Highlighted
Visitor

Re: Compensation for hours of no phone service

 
0 Kudos
Highlighted
Official Employee

Re: Compensation for hours of no phone service

Thanks, for the information. However, could you please remove/edit out your personal information and send it in a private message? I would like to keep your information private and secure.

0 Kudos