Billing & Customer Service
Get answers from Comcast Specialists, Customer Experts, and Customers like you
Back to Top

Comcast declined to start a service with me

SOLVED
krisil
New Member

Comcast declined to start a service with me

I found this offer https://business.comcast.com/exclusive-online-offer  $49.95 a month for two years business internet .

comcast business.JPG

 

Scheduled installation and when the day comes I called them to make sure technician will show up. Customer service told me my installation was cancelled. I asked why? She told me "price error" I asked her what is the problem with the price. She don't know. Told her about the offer. She tells me she can't find it in her system. Asked me why I want to use my own equipment.  Told her yours is too expensive. And she was keep trying to force me to rent or lease their modem. So I contacted corporate office and still no answear from them. 

Don't know what it the problem. Nobody can't tell me. Anyone experienced same thing and maybe got a answear? 

Accepted Solution

Re: Comcast declined to start a service with me

I can provide you with an answer.

Thanks for reaching out to us on our Comcast Business Support Forums, krisil. I'm sorry that you had to go through all that but, I can help get this sorted out. Please, private message me your full name, address and, order or sales ID. If you don't have either one that's fine. I'll track down the order using the phone number you used when you signed up.

 

I look forward to hearing from you soon!

View solution in context
Official Employee

Re: Comcast declined to start a service with me

I can provide you with an answer.

Thanks for reaching out to us on our Comcast Business Support Forums, krisil. I'm sorry that you had to go through all that but, I can help get this sorted out. Please, private message me your full name, address and, order or sales ID. If you don't have either one that's fine. I'll track down the order using the phone number you used when you signed up.

 

I look forward to hearing from you soon!

krisil
New Member

Re: Comcast declined to start a service with me

HI Michaeal 

Ironically as soon as I posted this topic representative from corporate office contacted me. But still he could not provide me with the answear why it was cancelled. I will PM you my info right now.