Scheduled installation and when the day comes I called them to make sure technician will show up. Customer service told me my installation was cancelled. I asked why? She told me "price error" I asked her what is the problem with the price. She don't know. Told her about the offer. She tells me she can't find it in her system. Asked me why I want to use my own equipment. Told her yours is too expensive. And she was keep trying to force me to rent or lease their modem. So I contacted corporate office and still no answear from them.
Don't know what it the problem. Nobody can't tell me. Anyone experienced same thing and maybe got a answear?
Thanks for reaching out to us on our Comcast Business Support Forums, krisil. I'm sorry that you had to go through all that but, I can help get this sorted out. Please, private message me your full name, address and, order or sales ID. If you don't have either one that's fine. I'll track down the order using the phone number you used when you signed up.