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Comcast Business Services HARASSING SALES REP AT THE Central Division

Trusted Forum Contributor

Comcast Business Services HARASSING SALES REP AT THE Central Division

I am livid. Adriana R. Reyes who works in the Central Division for Comcast Business Services. Emailed me a total of 5 timesin a week 1/2. I advised her 5 times I already signed up for service, have my appontment etc and dont need her help. I told her 4 times, that other sales reps from her same division keep emailing me after I said I have it set up. I dont need anyones assistance. I said it nicely the first time, but I dont have time to sit on the pc and go back and forth with a sales rep who thinks its funny to keep emailing me after I say STOP. I am reporting it to corporate, her immediate manager and reporting her to Haltabuse.org as well as my attorney at Glantzlaw. I am not putting up with anyone not accepting a nice please stop emailing me, I have the service and then continues to be sarcastic and keep emailing me. It is harrasment. It will be handled. In my business, if I had an employee contacting a prospect who does not want our services, over and over again. I would write them up, put them on probation or depending on the severity of the emails fire them! Its unprofessional, rude and its clear Adriana R Reyes in Business Central Divison. I had to curse her out at the end of the email chain. Since she is not in the office, I am sure tomorrow Ill get another email. Ive blocked all from the same email address. And I found Bill Connors PRESIDENT, of the CENTRAL DIVISION at Comcast on Linkedin. Since I am a premium member, I will be messaging him everyday until someone calls me or speaks to me that she has been coached on how to deal with a no. And the easiest way to do so, is thanks for your time. harrasing emails from Comast rep.jpg

Official Employee

Re: Comcast Business Services HARASSING SALES REP AT THE Central Division

This is certainly not the kind of experience that we want for our customers. I would like to look further into your concerns. Can you please reach out through private message with the name, address and phone number on the account, as well as the dates and times of the emails that you received? 

Trusted Forum Contributor

Re: Comcast Business Services HARASSING SALES REP AT THE Central Division

Michelle, I inboxed you the emails but it is saying I sent too many messages and cant send the rest?

Official Employee

Re: Comcast Business Services HARASSING SALES REP AT THE Central Division

I'm sorry for the inconvenience there. Can you please send me a message? 

Trusted Forum Contributor

Re: Comcast Business Services HARASSING SALES REP AT THE Central Division

It did the same thing. And her manager still hasnt called me back after 2 emails. 

Official Employee

Re: Comcast Business Services HARASSING SALES REP AT THE Central Division

Can you see the private messages we send to you?

Trusted Forum Contributor

Re: Comcast Business Services HARASSING SALES REP AT THE Central Division

yes but it wont let me reply. it said ive sent too many messages try again. but I only sent one messge. 

Official Employee

Re: Comcast Business Services HARASSING SALES REP AT THE Central Division

Thanks for the info. I'm going to send you another message now, go ahead and respond. Since your role was set to a visitor role, this limits the number of messages you can send. We changed your role and now, you should be good to send me a message.