Comcast Business is prepared for times like these. With access to millions of free Xfinity WiFi hotspots, tools to manage your business — from any device, anywhere — and a team of experts and engineers here for you 24/7, you can keep working and stay connected even in uncertain times. In addition, we’ve enhanced our safety and reliability measures to protect the health of our customers and employees while continuing to provide you the best service possible. Here’s how we are supporting our Small Business customers.
Keeping you connected
Youe Comcast Business Internet, Phone, and other services can help keep you and your team connectd to your business, from any device. So you can remain in touch, on the job, and up to speed. Plus My Account and the Comcast Business App make it easy for you to manage service features and sign up for alerts.
Due to the effects of Covid-19 my business has given up it’s office lease, opting to work remotely in hopes of salvaging the business. I no longer need business internet and I can not pay my bill. My business is suffering and I have been on hold for over 4.5 hours attempting to talk with someone. I need to cancel my account, and have been tortured by awful classical music on repeat, tempting me to give up, as I'm sure they hope. This is how Comcast treats it’s small business customers in a time of crisis. Please, can someone help me cancel my account?
I couldn't get past the Customer Support robot, so I tried Chat instead. I did have somebody to converse with and the exchange was satisfactory. We will see on Monday when I expect a tech to see how effective it is. But it is at least something you could try.
Thanks for taking the time to reach out us through our business forums. I am so very sorry to hear that you had such a long wait by phone. I am also very sorry that the virus has impacted your business and I would love to assist with your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response.Can you please reach out through private message with your first and last name, business service address and account number or phone number?
Thanks for taking the time to reach out to us through our business forums. I am sorry to hear that you have had service trouble. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. Can you please reach out through private message with your first and last name, business service address and account number or phone number?
This is same with my case. I called last month to cancel because there was just no more business. Comcast told me they were not going to charge me for the next bill do I said ok. They still went ahead and charged me last April 20. When I called yesterday, they conveiniently said they forgot and that they will give me my money back and offered me to lower my speed at a lower price just so i wont cancel which I again agreed. I called again today to check on my refund and now they are saying they will not give me any money since it was a legitimate charge and that they will just give me the credit on the next month but I already agreed with them yesterday to just lower my internet hoping business will be back to normal in the coming months. Comcast, why do you do this to your customers!? Look my account up and you will see I have been a paying customer with no issues whatsoever!