Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Highlighted
New Member

Charged for a Trouble Call

We were having issues with our internet and we called and had someone out to look at it.  The router wasn't working so he replaced it but we were charged a Trouble Call Fee of $99.95??  It wasn't something that we did on our end, it was that the router quit working.  Can someone please contact me so that we can get this reversed, as we don't feel that we should be charged - when we pay each month to have a working router and clearly this wasn't the case.

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager
Community Manager

Re: Charged for a Trouble Call

Hi Indiana2015.  Please  see you private message for additional information concerning this issue.

 

Thank You

View solution in original post

0 Kudos
2 REPLIES 2
Highlighted
Trusted Forum Contributor

Re: Charged for a Trouble Call

Hello Indiana2015 and welcome,

 

You can simply call 800-391-3000, use the billing option, then ask the billing agent to examine that trouble call's technician detail to corroborate your claim. If your claim can be confirmed, then you will be able to receive an immediate credit on your account.

 

Hope this helps you out.

Highlighted
Community Manager
Community Manager

Re: Charged for a Trouble Call

Hi Indiana2015.  Please  see you private message for additional information concerning this issue.

 

Thank You

View solution in original post

0 Kudos