Billing & Customer Service
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Visitor

Charged for Technician

I recently contacted chat about my internet not working and they said that they would send out a technician to see what the problem was, well they never told me about a charge for them to come out and see what was going on, well it wasn't my fault that the problem was on comcast's end and i didn't have reliable internet for 3 weeks, now when i got my bill there was a $99 charge on my account for this, i don't think i should have to pay when they never told me about the fee, i would of never had someone come out if i had known about this fee, i really need this fixed

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4 REPLIES 4
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Community Manager
Community Manager

Re: Charged for Technician

Hello angellove199 Welcome to the Froum,

 

I'm sorry to hear about this situation. Can you please send me a private message with your account number so that I can look into this issue?

 

Thank you

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Visitor

Re: Charged for Technician

Here is my account number [Removed]

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Visitor

Re: Charged for Technician

Nobody has ever contacted me to offer support, i am really disappointed

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Community Manager
Community Manager

Re: Charged for Technician

Hello angelloce199,

 

Sorry for the delay, I engaged our regional billing support team to assist with this issue. They should be contacting you directly but if I receive an update I will let you know. If you do not hear anything within the next 48 hours please let me know.

 

Thank you

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