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Charged a "residential trouble call" fee...

My Comcast Business internet went down, I called in to support who ended up telling me that someone from my local office would be calling me within 20 minutes to dispatch a tech to fix the issue. After not receiving a call for over three hours, I called back and spoke with someone who said a tech would be out shortly that it was covered as part of the business class service. The tech showed up, didn't see anything wrong inside, replaced a wire outside, and said it was good to go.

 

I discovered that I was charged $50 for this. Why? I wasn't told about a fee. Neither of the people I spoke with on the phone, nor the tech that came out mentioned a fee. I feel this is shady and I'd like that fee removed from my bill.


Thanks,

Christopher

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Community Manager
Community Manager

Re: Charged a "residential trouble call" fee...

Hello Xtopher welcome to forum. 

 

We’re sorry to hear about the situation and definitely want to help, but we need some additional information to research this. Could you please send me a private massage with your account number and business name so we can look into the matter?

 

Thank You

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Community Manager
Community Manager

Re: Charged a "residential trouble call" fee...

Hello Xtopher welcome to forum. 

 

We’re sorry to hear about the situation and definitely want to help, but we need some additional information to research this. Could you please send me a private massage with your account number and business name so we can look into the matter?

 

Thank You

View solution in original post

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New Member

Re: Charged a "residential trouble call" fee...

How did you call customer support?
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