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EricHorde
New Member

Change account Primary Manager

I need to know how to change my business account's Primary Manager account?

 

Thanks in advance..

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30 REPLIES 30
Trusted Forum Contributor

Re: Change account Primary Manager

Hello EricHorde and welcome,

 

If you want to modify your Primary Manager Email Account (PMEA)use the following after being logged into the homepage:

1. click on My Services
2. then email and then Manage Email Boxes

3. when you see your PMEA, right scroll to the right until you see the edit link

4. click on the edit links, then make your changes here.

 

If you are looking to change the PMEA username, domain name, or setup an alias, this can all be done in here.

 

Hope this helps you out.

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EricHorde
New Member

Re: Change account Primary Manager

I'm not looking to the change the Primary Manager's email account.

I'm trying to change the Primary Manager to someone else.

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Highlighted
Trusted Forum Contributor

Re: Change account Primary Manager

Okay then try this.

[Link information - Change your Comcast Business online account sign-in to a Microsoft email address]

 

Hope this helps you out.

Jason22
New Member

Re: Change account Primary Manager

Anyone found a solution to this? The primary manager on the account no longer works here & we're still trying to get the email address changed to the new manager's address. Thus far, none of the solutions I can find in the Support section work. When I try to change user settings on the primary account email, the only option I'm given it "add another alias" & when I attempt to do so I get "Error Saving Data" (likely because there can be only one primary user associated with the account.) I'm stumped as to how to get this resolved.

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mattgodsted
New Member

Re: Change account Primary Manager

I am having the same issue. Has anyone from Comcast been able to find a solution to Jason's question?

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Community Manager
Community Manager

Re: Change account Primary Manager

Hello Jason22,

 

If you have aready tried the steps that were listed in  post and still having issues, then please send me a private message with your account number, who is the current primary user, and who do you want to be the new primary user.

 

Thank you

 

 

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Community Manager
Community Manager

Re: Change account Primary Manager

Thank you  for the post!

 

We always appreciate your contributions.

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Community Manager
Community Manager

Re: Change account Primary Manager

Hello mattgodsted,

 

If you have aready tried the steps that were listed in  post and still having issues, then please send me a private message with your account number, who is the current primary user, and who do you want to be the new primary user.

 

Thank you

PGadmin
New Member

Re: Change account Primary Manager

 
Community Manager
Community Manager

Re: Change account Primary Manager

Hello PGadmin,

 

If you have a similar request to change to role of one of your secondary users to be the new primary, please let us know.

 

Thank you

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CapellasAdmin
New Member

Re: Change account Primary Manager

Jacob,

 

Can you please also help me change our Primary Manager and delete the current one?  He no longer works with us so we need it updated and I have called a few times, with no success.

 

Thank you,

Dana

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Community Manager
Community Manager

Re: Change account Primary Manager

Hello Dana,

 

Yes as long as you have another user created that you would like to be the primary, feel free to send me a private message with your account number, current primary, and what user you want to be your new primary.

 

Once we get the primary changed you can use your new primary to delete and additional users on your account.

 

Please let me know if you have any question

 

Thank you

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INOD_TK
New Member

Re: Change account Primary Manager

I just sent a private message to Comcast_Jacob about changing my Primary Manager. Please respond! Thanks.

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Community Manager
Community Manager

Re: Change account Primary Manager

Hello INOD_TK welcome to the forum,

 

I received your private message. You primary user has now been changed per request.

 

Thank you

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Betasteeluser
Visitor

Re: Change account Primary Manager

I would like to get someone else changed to be the primary manager on our account as well.  Please advise how to complete this transfer.

 

Thank you,

Laura

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sdc
New Member

Re: Change account Primary Manager

Hi Jacob,

I too need help changing my primary user, can you please process it?

Account number (edited for account security), current primary user is me, (edited for account security)and i need to update it with my replacement. (edited for account security)

please let me know

thank you

sharon

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Community Manager
Community Manager

Re: Change account Primary Manager

Hello Betasteeluser,

 

I would be happy to assist with getting your primary user switched. Please send me a private message with your account number and what user you would like to be your new primary. If the new user you want to be primary is not created yet, please create it so I can switch it.

 

Thank you

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Community Manager
Community Manager

Re: Change account Primary Manager

Hello sdc

 

Thank you for the private message. Your primary user has been changed.

 

 

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Betasteeluser
Visitor

Re: Change account Primary Manager

Thanks, just sent you a PM.

 

 

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raystray
New Member

Re: Change account Primary Manager

Hello, I need to change my secondary user to primary manager. I private messaged someone last week but I haven't seen a change yet. How long should this take? Or is there another way I can change it myself?

 

Thanks,

R

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Community Manager
Community Manager

Re: Change account Primary Manager

Hello Raystray, Please check your private messages for further details on your request. Thank you
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mmagnan
New Member

Re: Change account Primary Manager

Help!  My primary user email address is the incorrect email and I need to change it!

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Kr-r
Visitor

Primary Manager Issues

Hi,

 

I've been trying to get my email address removed as the primary manager from this account for a while now. I've called customer service and can never get past the robot. There is also no online chat. I don't work for quoops anymore, and I haven't for months. I don't want any more bills sent to my personal email. Could you help? 

 

Thanks, 

Kate

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ftbirdon20s
New Member

Re: Change account Primary Manager

is there anyone that could please help me change my primary manager on the business account to someone else?

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ftbirdon20s
New Member

Re: Change account Primary Manager

Could someone please help me?? comcast_jacob?

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Respected Member

Re: Change account Primary Manager

Hello ftbirdon20s,

 

I would be happy to assist with getting your primary user switched. Please send me a private message with your account number and what user you would like to be your new primary. If the new user you want to be primary is not created yet, please create it so I can switch it.

 

Thank you

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Mellen60
New Member

Re: how do I add or link another account to my business account? I have 10 locations

I would like to view them all with one sign in. Thank you! Kelly
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Respected Member

Re: how do I add or link another account to my business account? I have 10 locations

Hello Mellen60,

 

Would you please provide me with the account numbers that your would like to have linked and which profile you would like to have be the administrator over those accounts. Just send a private message with the requested information so I can process your request.

 

Thank you,

 

 

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PeteG
Occasional Visitor

Re: Change account Primary Manager

Good Afternoon;

 

Same issue here; Primary account manager is no longer with the company. I don't have the menu options that were referred to by VBSSP-RICH.

 

I am listed as the billing manager and need to be both billing and primary, how do I do this?

 

Best Regards;

 

Pete Grieves

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Official Employee

Re: Change account Primary Manager

Thanks for reaching out, PeteG. If you are having issues changing the Primary Manager, please send me a Private Message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, as well as who is listed as the Primary currently and who needs to be listed.

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