Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Member

Change Primary Email address

Hello all at Comcast Business, I hope this message finds you well and living abundantly. 

 

Please, be kind enough to walk me through the process for changing the email address of the Primary Manager to a different user.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @ magohart.com

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Trusted Forum Contributor

Re: Change Primary Email address

Hello again Genexxa,

 

 

You have the following options:

 

1. If you have to have your primary email address removed and replace then you will have to contact 800-391-3000, use technical high speed internet, then ask the technical agent to put in a Tier 2 ticket to flush your account and/or to provide the new primary user name, email address, and password and it will be modified in 1 to 2 business days.

 

2.)  If you need a new Primary Email address, you can log in to the current Primary email address, click on users, then add a new user and make sure that you click the checkmark on Bill Access and Services access. This will setup a new user with Primary user permissions.

 

Hope this helps you out.

View solution in original post

0 Kudos
1 REPLY 1
Highlighted
Trusted Forum Contributor

Re: Change Primary Email address

Hello again Genexxa,

 

 

You have the following options:

 

1. If you have to have your primary email address removed and replace then you will have to contact 800-391-3000, use technical high speed internet, then ask the technical agent to put in a Tier 2 ticket to flush your account and/or to provide the new primary user name, email address, and password and it will be modified in 1 to 2 business days.

 

2.)  If you need a new Primary Email address, you can log in to the current Primary email address, click on users, then add a new user and make sure that you click the checkmark on Bill Access and Services access. This will setup a new user with Primary user permissions.

 

Hope this helps you out.

View solution in original post

0 Kudos