Billing & Customer Service
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ncckylew
Visitor

Change Ecobill Email Address

I was wondering if Comcast could add the ability to change the ecobill email address independently from the users in the organization. I'm just the IT guy, so I'd like to have our billing emails go to an accounts payable address so the people who pay the bill can see it.

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CC-Michelle1
New Member

Re: Change Ecobill Email Address

I would like to assist with your portal concerns. Can you please provide the name, address and phone number on the account through private message? 

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ncckylew
Visitor

Re: Change Ecobill Email Address

Hi Michelle,

I’m asking for a feature in the portal. Not a specific change to my account.
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CC-Michelle1
New Member

Re: Change Ecobill Email Address

This feature is in the business portal. The following link will show you more information on this feature.  https://business.comcast.com/help-and-support/accounts-billing/sign-up-for-ecobill-eco-bill/  

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ncckylew
Visitor

Re: Change Ecobill Email Address

The feature for signing up is there, but not the ability to change the email address. That’s what I’ve been asking for...

It’s pre-populated to my email address, and my boss has his residential account tied to his work email. I’m unable to add him as another user on the account because his email is in use. So this why I’d like to be able to redirect the emails from my email address to a group email we can both see.
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CC-Michelle1
New Member

Re: Change Ecobill Email Address

Can you please provide the name, address and phone number on the account through private message? 

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