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New Member

Cannot reach a representative

I have been attempting to reach a representative to remove and replace a modem on my account.  I keep getting run in circles by the automated system.  Keeps telling me to turn off my modem, turn it on, wait ten minutes and the like.  I am not having a problem with my modem, I just need to remove the modem.

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Official Employee

Re: Cannot reach a representative

Thanks so much for taking the time to reach out to us through our business forums. I am so very sorry to hear that you are having so much trouble reaching someone to assist you with removing the modem and adding in a new modem. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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