I have been attempting to reach a representative to remove and replace a modem on my account. I keep getting run in circles by the automated system. Keeps telling me to turn off my modem, turn it on, wait ten minutes and the like. I am not having a problem with my modem, I just need to remove the modem.
Thanks so much for taking the time to reach out to us through our business forums. I am so very sorry to hear that you are having so much trouble reaching someone to assist you with removing the modem and adding in a new modem. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?