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Occasional Visitor

Cancelling My Account

I requested a permanent disconnect back in June 3 (Ticket#CR373332335) and was told I will be responsible to pay the service 60 days after the request date. As I have understood it, I am responsible to pay until 08/03.
 
My last payment, which had been applied to my account, was for the period 07/27-08/26. So actually I have paid beyond the 60 days (23 days overpaid). Not only that, I received a newer bill for the whole period of 08/27-09/26.
 
I understand I am supposed to pay for an early termination fee, but I have not received the bill yet. As for anything beyond 08/03, I know I shouldn't pay those anymore.
 
I tried calling but I keep getting passed on from one rep to another from billing to disconnection and it's frustrating to have to keep expaining every time. I first spoke with someone from billing, then after hearing my case she said I need to speak with the disconnection people. When I spoke with someone from disconnection, he told me that I need to pay the new bill because of the 60 days policy. When I told him my 60 days had already passed he insist I have to pay without giving me a reason and he forwarded me to billing again. I never got it resolved.
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3 ACCEPTED SOLUTIONS

Accepted Solutions
Community Manager
Community Manager

Re: Cancelling My Account

Hi.  We have engaged the Business Sevrvices Retention Team to assist with the completion of this process.

 

Thank You

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Highlighted
Occasional Visitor

Re: Cancelling My Account

Hi John. Please tell me if any action would be required of me. My current bill (which I believe I should not pay because it's way past the 60 days after my disconnect request) will be due in 3 days and as much as possible I don't want to add anymore to the problems I am already having. I just need the account cancelled and my final bill.

Will they contact me? Do you need the account number? Do I just wait?

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New Member

Re: Cancelling My Account

I have the same problem. When I signed up I was connected to my Agent, that I could send any info to and can contact with any question. I never heard back from him after I poaid my first invoice and collected his commission.

 

I cancelled because we moved to another area and there is no Comcast available so I cancelled. Did sent all of the forms and never heard any thing after. Only that the cancellations were handled in the order they came in.

 

I guess they have so many cancellations that it can take many weeks before it is processed, although within the cancellation request form that I had to sign and return they where able to let me know the amount that I needed to pay at the end.

 

ANY ONE HAS A SOLUTION FOR THIS PROBLEM.

 

Thank you.

View solution in original post

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5 REPLIES 5
Community Manager
Community Manager

Re: Cancelling My Account

Hi.  We have engaged the Business Sevrvices Retention Team to assist with the completion of this process.

 

Thank You

View solution in original post

0 Kudos
Highlighted
Occasional Visitor

Re: Cancelling My Account

Hi John. Please tell me if any action would be required of me. My current bill (which I believe I should not pay because it's way past the 60 days after my disconnect request) will be due in 3 days and as much as possible I don't want to add anymore to the problems I am already having. I just need the account cancelled and my final bill.

Will they contact me? Do you need the account number? Do I just wait?

View solution in original post

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Highlighted
Community Manager
Community Manager

Re: Cancelling My Account

Hi sw18000.  The Retention Agent will contact you to complete this process.  Please let us know if you do not receive a call within 24hrs.

 

Thank You

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Highlighted
Occasional Visitor

Re: Cancelling My Account

Hello. I have not received a call yet. I'm not even sure you have my contact information. Let me know if I should send it over through PM.

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Highlighted
New Member

Re: Cancelling My Account

I have the same problem. When I signed up I was connected to my Agent, that I could send any info to and can contact with any question. I never heard back from him after I poaid my first invoice and collected his commission.

 

I cancelled because we moved to another area and there is no Comcast available so I cancelled. Did sent all of the forms and never heard any thing after. Only that the cancellations were handled in the order they came in.

 

I guess they have so many cancellations that it can take many weeks before it is processed, although within the cancellation request form that I had to sign and return they where able to let me know the amount that I needed to pay at the end.

 

ANY ONE HAS A SOLUTION FOR THIS PROBLEM.

 

Thank you.

View solution in original post

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