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Cancelled service but still getting billed.

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jayblue
New Member

Cancelled service but still getting billed.

I cancelled service early in November.  I see that I'm expected to pay a bill next week for service that is no longer connected.  I'm also looking to see what remains to be paid on my contract, and how to pay the entire thing off completely, 100%.  PLEASE HELP!

Official Employee

Re: Cancelled service but still getting billed.

Thanks for reaching out to our Comcast Business Support Forums, jayblue. Please, send me a private message with your full name, address including city, state and, zip and, the phone number listed on the account for assistance. I'd be more than happy to assist you with your billing questions.

jadeninja
New Member

Re: Cancelled service but still getting billed.

I too cancelled service, turnd in all equipment and i am still getting billed. No one will handle this. they are threatening to take me to collections. my situation is being ignored.

jadeninja
New Member

Re: Cancelled service but still getting billed.

it is not a question.... i shouldnt pay for service im not getting.

Official Employee

Re: Cancelled service but still getting billed.

Hi jadeninja and welcome to the business forums.

 

I appreciate you bringing your billing concern to our attention. I'll be glad to review your disconnection request. I'll need your information in a private message. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?