Billing & Customer Service
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Visitor

Cancelled cloud service... no services AND getting billed for services that were never requested

Hi,

 

I also encountered the unexepected Office365 and web hosting migration and subsequent billing problems.

I tried to contact Comcast Cloud Services and multiple times had my phone call dropped after waiting 30 minutes on hold.

I finally was able to cancel the web hosting and Office 365 services and I was told they would stop billing.

So, I was able to cancel the service eventually and billing did stop. However, I was promised and never was refunded the initial migration "fees" that I never approved.

 

Fast forward two months... on my latest bill just issued, I am now getting charged for Comcast Cloud Services for the amount of a single Office 365 account... I never authorized this and when I check in the Cloud Services account, My Apps is empty and Activity shows no change in service. There should be no services billed.

 

 

 

At this point, I am so upset with the forced migration and unexpected billing issues that I would like to disallow any future purchases from Comcast Cloud Services!

 

This is frustrating and unbecoming of an Internet Service Provider or even a Cloud Service Provider. Is there an alternate path to getting this billing issue resolved? I really do not want to communicate with Comcast Cloud Services by phone ever again.

 

 

Thank you,

--Steve

 

 

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Official Employee

Re: Cancelled cloud service... no services AND getting billed for services that were never requested

Hi Steve and welcome to the business forums.

 

I can certainly review billing concerns and look into the Cloud charges. Please private message me your full name, the full service address and the phone number associated with your business account. 

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Official Employee

Re: Cancelled cloud service... no services AND getting billed for services that were never requested

Hi Steve and welcome to the business forums.

 

I can certainly review billing concerns and look into the Cloud charges. Please private message me your full name, the full service address and the phone number associated with your business account. 

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Visitor

Re: Cancelled cloud service... no services AND getting billed for services that were never requested

Comcast_Phil, Thank you for getting the latest billing issue resolved via private message.
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New Member

Re: Cancelled cloud service... no services AND getting billed for services that were never requested

Steve, We have ben having the same issue, I have tried many times to get through on the phone only to either be cut off or I leave a message and no one returns my call.  This has been going on since November.  

 

Can you please help me.

 

Kristi

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New Member

Re: Cancelled cloud service... no services AND getting billed for services that were never requested

Sorry to hear that others have been having the same problems. I have been going around and around with Comcast about the migration and added services for months, with no resolution in sight.

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