Billing & Customer Service
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adamc301
Occasional Visitor

Cancelled Service Still Received a Bill

I cancelled service over a month ago and just received a notice that the bill is past and over due. The Disconnect Request was completed and received over a month ago and the equipment was returned and received. 

 

I just logged into the Businessclass site and saw the account is still active and it should not be!

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3 REPLIES 3
Official Employee

Re: Cancelled Service Still Received a Bill

Good morning, adamc301.

 

I can certainly understand the concerns of receiving an unexpected bill if you had requested to have your services disconnected. I appreciate you letting us know about this and I'll be glad to review as to why one was sent. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?

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RRey
Visitor

Re: Cancelled Service Still Received a Bill

Dear Phil,

 

My name is  <Removed per forums guidelines> on 01/02/2019 we called Comcast Business and we request to cancel Immediately the Business Account # <Removed per forums guidelines> for Internet service we have since 05/05/2012 as we needed to close the business, and the person said ok, you just need please to sign the form that we are sending you by email, and does it, and we did like that, and at the same time we returned by UPS the Comcast equipment we had from them.

 

Then we star having problems receiving invoices for a service we were not having or using, and for that reason each time we received and invoice called Comcast and the person that answer said they were opening the Tickets # CR834541373 - CR831256217 - CR824517124 - CR824272561 and said to us that probably it was a mistake and the charges would disappear in any moment.

 

Now we are receiving calls and messages from a Collection Agency for past due invoices for January and February 2019 that said to us that the reason of the charges for a service that we have not used as we cancell on 01/02/2019, is a 60 day cancellation notice.

 

We ask you please for all your help with this matter, we don think it is fair that after been a Comcast Business customer paying always on time for More than Seven Years, with an Agreement that we signed for service on 05/05/2012 for two years, Agreement that  doesn’t mention any penalty or charge or notice for cancelling the service, now we are having a night mare with past due invoices for a 60 days’ notice charges that we don’t  find it as a good business practice for loyal customers.

 

Your help with this matter will be highly appreciated.

 

Thanks and Regards,

 

<Removed per forums guidelines> 

<Removed per forums guidelines> 

Comcast Account # <Removed per forums guidelines> 

Comcast Tickets # CR834541373 - CR831256217 - CR824517124 - CR824272561

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Official Employee

Re: Cancelled Service Still Received a Bill

Good afternoon, RRey and welcome to the business forums. 

 

It's regretful to hear about your experience. I appreciate you reaching out on your billing concerns as well. I'll be glad to review your recent disconnect request as well as the charges you have been receiving. I'll need your information in a private message for your privacy and security. May I please have you private message me your full name, the name of your business, the full address, and your phone number?

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