I have had nothing but issues with my modem since i had my service installed back in May. I have had the modem swapped out and that did not resolve the issue. Now I am being told my disconnection request won't go into effect until November and I am being told also that I have to pay $1764 ETF because YOUR equipment does not work. I will not pay past my disconnect date (nothing in the contract) and will not pay an ETF
I would like to assist with your disconnection concerns. Can you please reach out to us through private message with the name, address and phone number on the account to begin?
Our case number is(account specific information edited for security). We would like to cancel services as we have gone out of business. Could you please respond to firstname.lastname@example.org
I would like to assist with your disconnection request. Can you please remove the account information from public post, and reach out through private message, with the name, address and phone number on the account?