I tried to cancel my service today because we are closing down our current store and won't be in the new store for a couple of months. I was told I had a 3 year contract, except I have all my orginal paperwork right here and have no contract. I was never given one and have never even been told about one until today. Is this a joke? We planned on using comcast again at the new store, but with customer service as bad as we received today we are seriously reconsidering. Where can I get a copy of this make believe "contract?"
Re: Canceling Service
Copies of a customers contact requires direct contact with a Billing Agent as the request has to be verified using private information only available to the Business Owner. Our Billing Department can be reached @ 1-800-391-3000.