Billing & Customer Service
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Visitor

Cancel Order

I placed an order just shy of 2 months ago. I have been waiting on a site survey since then. My sales rep has been ignoring all my emails / phone calls and provides no updates. I would like to know how to cancel my order. I do not want to do business with Comcast if this is how they treat customers.

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Official Employee

Re: Cancel Order

Oh no, I'm so sorry to hear about this. We'd be glad to look into the order and we can also assist with canceling it if that's what's needed. We hate that this has been the start of your experience with us and want to turn it around. Please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone (or account) number, and any pertinent details (like an order number) so we can help out. 

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Visitor

Re: Cancel Order

Sent PM. Thank you for helping.

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