Can't download or view bills through the business portal

Hi,

When I login as the Primary Manager of my account at https://businessclass.comcast.net, I can see the amount due but not download or view any current or past bills. Yes, I have a working PDF reader and have tried this on different computers and with different browsers but it still doesn't work.

I have tried to create a separate user account with Billing Manager permissions, but that account can't download or view any bills either.

Also, I would like to change the billing address to the one we have agreed on in our signed service agreement. The current billing address is the installation address but that is not our billing address and that is why we don't get our invoices. I don't seem to be able to change that through the Business Portal (which really seems to be in alpha status because not much is currently working there for me/us....).

Best regards,

Henrik L

Responses

Accepted Solution

ew4nac

New Member

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1 Message

10 years ago

I am having trouble all of a sudden with viewing and printing a bill in our buseness account

WHY?

HELP?

Eric

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CC_Jacob

Official Employee

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869 Messages

10 years ago

Hello henrik welcome to forum.

We’re sorry to hear about the situation and definitely want to help, but we need some additional information to research this. Could you please send me a private massage with your account number and business name so we can look into the matter?

Thank You

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henrik

New Member

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3 Messages

10 years ago

In case someone else is browsing the forum and looking for the solution to this problem:

Apparently https://businessclass.comcast.net/ is not for Metro-E / Metro-Ethernet customers, but this type of customers can setup an account and login there but don't get a useful portal.

If Metro-E / Metro-Ethernet customers want to see their bills and get bills delivered to them electronically, they should use http://www.comcastpaymentcenter.com/

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