Billing & Customer Service
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Visitor

Can't download bill

I'm signed up for ecobilling (business). Every month I come on and download our bill, but this month that option doesn't seem to be available anywhere. The link or button I would have normally clicked isn't there. I tried Chrome and Internet Explorer and ti's the same on both browsers, so it doesn't seem that's the issue.

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Respected Member

Re: Can't download bill

Hello Kroche,

 

You should be receiving your pin within the next hour via email. 

View solution in original post

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New Member

Re: Can't download bill

Have the same problem. Unable to download several of my invoices.  How do I get CPNI code?  

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22 REPLIES 22
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New Member

Re: Can't download bill

I have the same problem since the end of the year, I always download the bill for each month, but this you just can view the amount to pay but not seeing the details. Please we need to get the bills again.

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Respected Member

Re: Can't download bill

Hello, If you subscribe to phones and have not verified your account with your CPNI pin it will not allow you view the billing details. Do you need your CPNI pin re-sent to you? 

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New Member

Re: Can't download bill

So where do I verify my CPNI?

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Visitor

Re: Can't download bill

Yes, I do need the CPNI pin re-sent, please. I don't recall ever receiving that. I did try on a couple different days to have the security pin re-sent on the website, and it said it couldn't do it "at this time. "

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Respected Member

Re: Can't download bill

Hello Kenrhino,

 

If you already have your pin and just need to confirm it feel free to send me a private message with that information and I can confirm it for you. 

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Respected Member

Re: Can't download bill

Hello Kroche,

 

You should be receiving your pin within the next hour via email. 

View solution in original post

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Visitor

Re: Can't download bill

Thank you.

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New Member

Re: Can't download bill

Have the same problem. Unable to download several of my invoices.  How do I get CPNI code?  

View solution in original post

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Respected Member

Re: Can't download bill

Hello Limno2 welcome to the forum,

 

Please send me a private message with the account number you need the pin resent for.

 

Thank you

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Occasional Visitor

Re: Can't download bill - also have this issue

Where do i start?  There are so many issues with Comcast online access to bills.

I need to download a bill copy each month.

I have a profile set up.

I see the account in the business.comcast.com portal

when I click on view or print bill I get error message - 

"DOWNLOAD FAILED. PLEASE CHECK BACK LATER"

the download has never completed for this bill.

I cannot see if there is help available from within the business.comcast.com portal.  (WTF?)

How do I communicate with a human to ticket this? I have explored the usual channels - customer service, account team, etc.

susan@overchargerecovery.org

 

 

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Official Employee

Re: Can't download bill - also have this issue

Thanks so much for taking the time to reach out to us regarding your billing & website concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. We certainly want you having access to your billing statements any time that you need them and I would love to get to the bottom of this for you. Can you please reach out through private message with your first and last name, business service address and account number or phone number? If you have a residential account with us as well we are always available 24/7, Just reach out through this link, https://comca.st/2NGA8rO and you will get in touch with our residential team, where we are always available to assist you with any questions or concerns at any time! -Michelle

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Occasional Visitor

Re: Can't download bill - also have this issue

Michelle:

I did reply via private message.  I would really really like to speak with someone please.

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Official Employee

Re: Can't download bill - also have this issue

Hello, Susan, I hope my reply reaches you at a good time and your Monday is going well! I am sorry to hear about the frustrating login issue and that you can't view your bills. I know this must be very concerning and inconvenient. To make sure I understand you accurately, are you trying to download your Comcast Business billing statements from https://comca.st/2Wouqk8?

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Occasional Visitor

Re: Can't download bill - also have this issue

Hi your link is coming up as untrusted!  

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Official Employee

Re: Can't download bill - also have this issue

I am sorry the link is not working. I just want to make sure you are signing into the Comcast Business home page and logging into your account to see your billing statements. Are these the steps you are currently taking? If yes, have you tried signing in and viewing your statements on multiple devices?

 

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Occasional Visitor

Re: Can't download bill - also have this issue

i use the portal located at:  https://business.comcast.com/myaccount/

I did login etc.  

i just tried with firefox - still cannot download. 

last bill showing is March 2020

 

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Official Employee

Re: Can't download bill - also have this issue

Oh no, I am so sorry to see that you are having issues with accessing your bills, I know how frustrating this is and we are going to make sure we help get this taken care of. I am going to submit a request for our amazing advanced repair team to look into this further for you. Can you please confirm the best phone number and contact number to reach you? 

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Occasional Visitor

Re: Can't download bill - also have this issue

i have reached my limit of private messages.

where can I email you?

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Official Employee

Re: Can't download bill - also have this issue

That is very strange, have you tried clearing your cache and cookies by chance? 

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Occasional Visitor

Re: Can't download bill - also have this issue

will do

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Occasional Visitor

Re: Can't download bill - Who do i have to know to get some help with getting a bill copy?

i have exchanged several messages both in the forum and via private message.  most recently a comcast rep told me a next-level tech support person would contact me.  i have not yet heard from tech support.  Who do i have to know to get some help with getting a bill copy?

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Occasional Visitor

Re: Can't download bill - help with getting a bill copy?

Gawd- awful experience so far.  A man from comcast customer service left me a voicemail message this morning with a TICKET# CR905508381.  he suggested i clear cache and cookies, then try alternate browsers.  I ALREADY DID THIS, AS STATED PREVIOUSLY.  thats why i am asking for 2nd level tech support.  He didnt leave a direct phone number, so now i am rotting on hold for 15 minutes for customer service.    

 

btw i still cannot download the bills from the portal. 

 

The bitterness of poor quality remains long after the sweetness of low price is forgotten.

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