Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.

Can someone please clean up this mess?

We were suppose to have our line replaced earlier this month but no one's contacted us. 


I don't know if Comcast made this mess but someone needs to fix this cable laying on the ground and dangling in the air.  When I call tech support I get nothing but confusion, espeically since the internet/phones are working fine here. I don't think restarting my modem is going to fix this. 


It's really bothersum to be waiting on a line replacement, never get a notificaiton about it and then come into work seeing this mess outside. 


ETA: I JUST got an alert that my cable bury is sechudled and then one saying it's completed. So clearly this is what Comcast considers complete.



0 Kudos
Official Employee

Re: Can someone please clean up this mess?

Hello, thanks for reaching out to us over forums today. I hope that other than having to look at these cables, your day is going well and your services are still working as expected. I am sorry after calling in we have not been able to assist you properly. This is not the service we strive to provide but I will be more than happy to help. Are you able to send a private message so I can take a closer look at your account and service order? If you can include your name, the account number, and your entire service address. (with the city, state, and zip code) I can make sure we are taking the right course of action to get the outside cable fixed. 

0 Kudos