Billing & Customer Service
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New Member

Can not view my bill or see any account info on the app or online

I can not access my account online or in the app. When I try to sign in on the app it says my services haven't been installed yet and when I go online and sign in an error message pops up that says error loading information
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Official Employee

Re: Can not view my bill or see any account info on the app or online

Good morning, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am sorry you are not able to log into your account and you have reached the right team to help get this taken care of for you. Can you please send us a private message with your name, the full address, and the phone or account number? 

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New Member

Re: Can not view my bill or see any account info on the app or online

How do I send a private message
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Official Employee

Re: Can not view my bill or see any account info on the app or online

Great question!

To send a private message:
  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click New Message.
  4. Enter the recipient's name in the Send to.
  5. Enter the subject for the message in the Message Subject.
  6. Type the reply in the Message Body.
  7. Click Send Message.
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New Member

Re: Can not view my bill or see any account info on the app or online

I can't figure it out. I will just call and have someone fix it
Official Employee

Re: Can not view my bill or see any account info on the app or online

I do apologize, do you not see any of the options I provided? If not, you can reach us at 1-800-391-3000 🙂 

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