Billing & Customer Service
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New Member

CUSTOMER CARE AND SERVICES

Dear Team,

 

Greetings 

 

Its been such a disappointing service we are receiving from comcast business support I won't hestiate mention executive name and email here Rebecca Paulsen (rebecca_paulsen@comcast.com) I have made a call in the month of januay 29, requesting to remove the TV service and signed new agreement which got never implement I received comfirmation email from comcast however ealier i was assisted by Marcus Tabangay who made me signed removal of tv serivce and new agreement, now rebecca need to first learn how to speak with business partner we are here giving business you arent doing any favor on us however if that the serivce we are expecting then I am very happy to move my serivce from you to another service provide 

 

Looking forward to be hearing from you 

 

Regards

 

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Official Employee

Re: CUSTOMER CARE AND SERVICES

Hi! Thanks for your patience and for reaching out to the Comcast! I am sorry to learn that you have had this experience. As a customer myself, I understand the importance of paying for service and to receive quality and exceptional service in return. This is truly not a great way to start a business partnership. We would surely miss your business. I will do everything I can to make this right. To get started, would you mind clicking on my handle (Comcast_Gabe) and sending us a private message with your name, address, and account number or a phone number linked to the account so I can help.

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New Member

Re: CUSTOMER CARE AND SERVICES

Dear Team,

 

Thank you for getting back to us 

 

Please find the below information required

 

Account NUmber - 8777701010385984

Name - Rais communications llc

Address - 2625 S Bypass 35 Alvin, Tx -77511

Phone No# 346-350-9010

 

Regards

 

 

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Official Employee

Re: CUSTOMER CARE AND SERVICES

Thank you so much for providing that information and we are so sorry for the delayed response. You have reached the right team to help with your concerns. I do see that we created a poor experience over the phone with removing the cable service which we are truly sorry for. We will make sure to pass this feedback along as we are always looking for ways to improve our customer service. 

 

Were we able to get the tv service removed? Are there any other changes you are looking to make? 

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