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COMCAST WEBSITE NEEDS DRASTIC OVERHAUL!!!

We currently have 28 Comcast accounts. Once the contracts are up, we will be GONE for the following reasons:

1.  The worst website we have EVER experienced in comparison with nearly 100 sites we deal with regularly.  First off, it has no true CUSTOMER SERVICE contact link or information.  Does company really care about issues customers encounter?

2.  Website DOES NOT allow scheduling payments in advance; BUT, if you are a few days late, it charges you an USURIOUS fee of $9.50. Is this a PROPER way to get customers to sign up for auto pay??? Can't pay in advance but will be penalized for a 10% fee for ONLY A FEW DAYS LATE?  Ridiculous business practice!

3.  Website provides NO PAYMENT HISTORY.  When you click "CONFIRM" and did not get a response, you have NO WAY of knowing if your payment was accepted.

 

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Re: COMCAST WEBSITE NEEDS DRASTIC OVERHAUL!!!

Hello Meineke and welcome,

 

Please see my comments below. Thanks.

 

We currently have 28 Comcast accounts. Once the contracts are up, we will be GONE for the following reasons:
If you have 28 Comcast business account you should be a Premeire Customer which requires a minimum of 15 accounts. Premeire customers have a dedicated support agent assigned to them and they can accomplish other objectives you mentioned. Just contact 800-391-3000, use the billing agent option, then have the billing agent transfer you to a Premeire Account representative.

1.  The worst website we have EVER experienced in comparison with nearly 100 sites we deal with regularly.  First off, it has no true CUSTOMER SERVICE contact link or information.  Does company really care about issues customers encounter?
First, when you log into your business class portal account homepage (BCPH), on the right most column you will see a cloud with 3 dots in it and this is the direct support chat link. For customer service and user information, in the middle top of the BCPH there is a support link that you can click on and then put in information to obtain specific information on. For instance, type in 'Link Accounts", and this will provide you information about linking multiple accounts to one account to integrate manual payment processing. You can type in any problem you might be having and it will typically provide you with helpfull information.

2.  Website DOES NOT allow scheduling payments in advance; BUT, if you are a few days late, it charges you an USURIOUS fee of $9.50. Is this a PROPER way to get customers to sign up for auto pay??? Can't pay in advance but will be penalized for a 10% fee for ONLY A FEW DAYS LATE?  Ridiculous business practice!

 

First you must know what your billing cycle is i.e. first day services start and last day services start. You can call any billing agent to have them explain this to you. However, on your billing statement on page 2, you should see a 30 day services range like Jan 3 (start date) to Feb 2 (end date) and this is another way for you to know. As long as your bill is paid before the last day of your monthly services, Comcast will not charge any late fees. I always recommend that customers should pay they bills in the middle of their billing cycle, just to be absolutely sure.

3.  Website provides NO PAYMENT HISTORY.  When you click "CONFIRM" and did not get a response, you have NO WAY of knowing if your payment was accepted.

Payment history can be observed by simply looking at the pdf billing statements on page 1 top right corner and it always shows the payment amount and date. You are correct that when processing payment it should give you a Payment Accepted kind of response. However, I believe it will give you payment processing error(s) if some aspect was not entered correctly.

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