Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Mr_Hibachi
New Member

COMCAST Set up was not as promised

When we discussed changing to Comcast with your sale person from our DSL provider,their were two requirements that were a must for the switch:

 

     1 - We were to have faster service for our credit card setup

 

     2 - We were to have our phone on one line and the credit card machine on a seperate line. 

 

Your salesperson commited to both as a part of the deal.

 

What we received after the switch:

 

     1 - Slower service for our credit card setup

 

     2 - Status quo, both the credit card machine and the phone are still on the same line

 

     3 - An increase in cost of $35.00 monthly.

 

     4 - A two year contract with a hugh cancellation fee.

 

What we're asking for:

 

     1 - Increase the speed of the credit card service or bring to better or same speed of DSL service

 

      2 - Set up our system where the credit card machine and the phone are on seperate lines (as promised)

 

      3 - Keep the monthly cost as promised - current charges for #2

 

      4 - If the above cannot be fullfilled as promised:

           a.  release us from our contract so that we can return to a more economical service.

           b. or reduce your monthly fee to the $65.00, equal to what we were paying for DSL

 

We passed this info on to our sales rep more than a month ago with to reply back.

 

Please contact me ASAP to discuss your resolution 

 

v/r,

Ed Strickland

 

 

 

 

0 Kudos
Reply
2 REPLIES 2
Mr_Hibachi
New Member

Re: COMCAST Set up was not as promised

 
0 Kudos
Reply
Trusted Forum Contributor

Re: COMCAST Set up was not as promised

Do you have internal IT staff? or was this a self-install with a comcast visit?

0 Kudos
Reply