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New Member

COMCAST CAN'T ANSWER SIMPLE QUESTION RE: ACH PAYMENTS

I have spoken to 3 different agents this week - I need to pay my bill with ACH due to COVID.

no one has been able to help me and that website you keep sending people to about auto payments has zero information. CR912802400 is the ticket I received. 

Each agent has promised to contact me with the information. So far, I have not received any information. I will have to change providers if this is not handled.

Why can't someone in accounting answer this simple question which is usually on the website? 

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Official Employee

Re: COMCAST CAN'T ANSWER SIMPLE QUESTION ACH PAYMENTS

I'm sorry to hear that this has been a difficult question to get an answer to. To clarify, you are looking to have a payment autodeducted, correct? We have a service to set up automatic payments, if so. Many banks offer the ability to set up a similar feature so that payments are automatically sent to the payee, too. 

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New Member

Re: COMCAST CAN'T ANSWER SIMPLE QUESTION ACH PAYMENTS

it is NOT an auto deduct!!! Stop sending me to that page - it doesn't answer the question! ACH payments (ACH stands for Automated Clearing House, which is a network that coordinates electronic payments and automated money transfers. ACH is a way to move money between banks without using paper checks, wire transfers, credit card networks, or cash.are made from the bank to the bank. ) I need the bank info from Comcast in order to do this properly. 

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Official Employee

Re: COMCAST CAN'T ANSWER SIMPLE QUESTION ACH PAYMENTS

I can see your open ticket. Our business team is researching this for you to see if we can get you the information you need. Have you been contacted yet by chance? 

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New Member

Re: COMCAST CAN'T ANSWER SIMPLE QUESTION ACH PAYMENTS

yes and I was told someone would call me but so far no one has called with the information.

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Official Employee

Re: COMCAST CAN'T ANSWER SIMPLE QUESTION ACH PAYMENTS

Thank you so much for your time and patience. I am sorry to learn that no one has called you with any information. Especially after speaking with 3 different agents this week. I apologize for the inconvenience that this has caused you. I will do everything I can to provide a solution in a timely manner. Over social media, we are a team of expert specialists who are diligent in providing solutions for concerns such as this. We are doing our very best to respond as quickly as possible during these challenging times. It is known that there may be a delay between responses. However, the awesome thing about reaching out to us is you we can always pick up from where we left off at any time of the day! To research this further, would you mind clicking on my handle (Comcast_Gabe) and sending over a private message with your first/last name, address, and account number or a phone number linked to the account for security purposes?

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