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Visitor

Business closed in March, equipment returned, still receiving bills 4 months later

I closed down my business in March 2020 (3 months ago), and contacted Comcast Business on 03/19/2020 to close down our account.

 

I was asked to return the cable equipment (and did, including with receipts), and told that I would be billed 2 additional months to end the contract.

 

I just received a bill for July (4 months after I closed my account in March - all without any internet service).

 

How do we resolve this, has my account been properly closed down per my call in March?

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Official Employee

Re: Business closed in March, equipment returned, still receiving bills 4 months later

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you are having to reach back out about your bill once the account closed. I know how frustrating this is for you and it's important to have this addressed so thank you for bringing this to our attention. You have reached the right team to help make sure that we get this taken care of. Can you please send us a private message with your name, the full address, and the phone or account number? 

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Visitor

Re: Business closed in March, equipment returned, still receiving bills 4 months later

Thanks Anisa, I've reached out via private message.

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Visitor

Re: Business closed in March, equipment returned, still receiving bills 4 months later

Hi Anisa, just following up on this.

 

Let me know if there's another person I should reach out to.

 

Thanks!

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Visitor

Re: Business closed in March, equipment returned, still receiving bills 4 months later

Checking in again.

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Visitor

Re: Business closed in March, equipment returned, still receiving bills 4 months later

Additionally, please send a copy of the service contract. I'll send private messages with the email address.

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