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New Member

Business Ethics

I am a comcast business customer.  I was also promised a gift card for switching.  I still have not received it.  That was a big influence in my decision to switch.  Now that it has been withheld is very disconcerting to me.  I am still trying to contact Comcast to have them remedy the situation.  However, no one is getting back to me.  I will keep plugging away becuase this dishonesty really bothers me.  Worst case I'll switch providers when my contract ends....

2 REPLIES 2
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Trusted Forum Contributor

Re: Business Ethics

Hello jvassi and welcome,

 

Usually Comcast business gift cards are US Mailed to you 60-90 days after your install date. So if has been 90 days after you original install date, simply call 800-391-3000, use the billing option, and inquire to a billing agent about this matter.

 

Hope this helps you out.

 

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Occasional Visitor

Re: Business Ethics

8 to 12 weeks? Wow. Obviously they never said you wouldn't get your gift card for months. I have a problem with dishonesty too, and after reading some of these posts by disgruntled customers here, I see a pattern and can probably make a good assumption as to why it takes 8 to 12 weeks, and why it's a card and not a check, and why it is so hard to find information about money comcast owes him.

 

We can only hope it gets better. I think you will get your card but please do report back if you have to call that number. I'd be very surprised if it is as "simple" as it sounds.

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