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BizClass
New Member

Biz Internet Bill Went up $20/Mo. w/o Notice, Please Cancel Non-Contract Service

Between the 3/23/14 bill & the 4/23/14 bill (which I just saw online earlier today 4/26/14), Comcast has arbitrarily & without notice, jacked up the Internet bill by a WHOPPING $20 PER MONTH.  No way we are interested in paying an additional $20 per month.  The service was fine as it was & at a price we could digest. 

 

We are not under contract, so please cancel the Internet & the Basic-TV Service when the already-paid-in-full billing cycle ends 4/30/14.  Your SMC-Modem & the digital-TV-box (which was NEVER EVEN USED & is still in the plastic bag) will be returned as soon as you pull the plug on the Biz Internet+TV. 

 

No way I'm wasting hours on end on the phone with incompetent reps who, others have said, never send the forms or whatever.  SInce we're NOT under contract, I see no reason for any forms.  We owe you nothing!  We are paid up.  Just flip the switch at your end for the Biz Internet+1-Basic-TV as of 4/30/14/beginning of 5/1/14 @ Midnight.

 

Thank you.

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6 REPLIES 6
wimtek
Occasional Visitor

Re: Biz Internet Bill Went up $20/Mo. w/o Notice, Please Cancel Non-Contract Service

Let us all know how this works out! I would be surprised if they let you off that easy.
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Trusted Forum Contributor

Re: Biz Internet Bill Went up $20/Mo. w/o Notice, Please Cancel Non-Contract Service

Hello BizClass and welocome,

 

I am not privy to your Comcast account information, but I can assure you that Comcast values your business.

 

If your billing charges suddenly changed, this is typically due to your Service Order Agreement (SOA) expiring and the promotional double play discounts (Business Class TV & Internet per your original post) also have expired. If this is the case, then you are on a month to month basis with Comcast. I recommend that you consider contacting 1-800-391-3000 Option 4 to discuss the possibility of obtaining another SOA, which these days might even provide you lower cost / charges than you were orginally paying.

 

If you have no interest in persuing the new SOA at a lower charge avenue, then this same specific group will also be able to provide you with the official disconnect/cancellation account forms to implement this for you. There is typically a mutual 60 day cancellation period that is required between Comcast and the Account Owner. 

 

Hope this helps you out.

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BizClass
New Member

Re: Biz Internet Bill Went up $20/Mo. w/o Notice, Please Cancel Non-Contract Service

Haha, thanks for the sympathies, wimtek.  There's a new message below yours from Rich, not sure if he is just a forum member or someone with Comcast.

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BizClass
New Member

Re: Biz Internet Bill Went up $20/Mo. w/o Notice, Please Cancel Non-Contract Service

Hi RIch, thanks for the reply.  We don't have an SOA, never signed any SOA.

 

Original contract ran from 6/1/2009 through 5/31/2012.  Then the evil Comcast secretly renewed it automatically without notice, so we were stuck for another year, through 5/31/2013.

 

So as far as I know, it's already been on month-to-month since 6/1/2013.  I changed the original internet-plan from whatever whopping price it was down to the slower speed "WorkPlace Standard" & was only paying the $49.95 for internet for the past year. 

 

There's no way in Hades I'm paying them $20 more for something I do not want. I do not do phone conversations. Those Comcast people can respond in writing, which is the only safe way to "do business" anyway, IN WRITING. I will not talk to them on the phone for that reason AND due to disability (see Americans With Disabilities Act, commercial accommodations). So they need to provide EMAIL CONTACT INFO for all depts.

 

As for Comcast valuing people's business, I think this forum clearly shows otherwise, not to mention all their other sneaky tactics, & all the lawsuits against them for their practices (automatic renewals, modem fees, etc.)

 

I was sitting in my favorite chair a few days ago, it only cost me $50. It is a very nice chair which served its stated purpose very well Then along came the Neighborhood Bully & kicked the chair out from under me, & shoved a $70 chair in my face & said I MUST TAKE HIS CHAIR & pay him $20 MORE for it than what I had already paid for my $50 chair. I told him he must be crazy if he thinks he can force me to take HIS chair which I did NOT ask for, nor wanted, nor would I allow him to EXTORT me for $20 more dollars. He said, Pay Up, or I'll take BOTH chairs & leave you sitting on the floor. I said, Sometimes PRINCIPLES are more IMPORTANT than comfort. I will sit on the floor if that's what it takes.

 

Interpretation:

My Nice $50 Chair = Internet service we had at $49.95 that worked just FINE.

Neighborhood Bully = Comcast.

His $70 Chair = The "new" Price Comcast put on the 4/23/14 bill.

 

End of Story.

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Community Manager
Community Manager

Re: Biz Internet Bill Went up $20/Mo. w/o Notice, Please Cancel Non-Contract Service

Hi BizClass.  At this time, we show that your disconnect request is being handled by the Corporate Escalation Team.  We value your Business and we are sorry to loose you as a customer.  Should you needs change in future we would appreciate you considering Comcast as your service provider.  Please let us know if you require further assistance.

 

Thank You

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BizClassAgain
New Member

Re: Biz Internet Bill Went up $20/Mo. w/o Notice, Please Cancel Non-Contract Service

Hi John, thanks for the reply.

 

You wrote, "...we show that your disconnect request is being handled by the Corporate Escalation Team."  Well, that's interesting because nobody at all has replied to my email yet which was sent to Comcast Corporate HQ "We Care" addy on Saturday 4/26/14, the same day I posted here at this forum.  It's now about 1:10 pm EDT, my time, right now, Monday 4/28/14.  Will they be replying to my email sometime today or tomorrow or when?

 

Thanks.

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