Hello, how are you? I hope my reply finds you at a good time and your Thursday is going well. I am very sorry to hear about the billing issue since subscribing a few months back. I know not getting concrete answers to your billing questions can be pretty frustrating. I will be happy to get you all the information you need. If you can send a private message I can locate your account and determine where this billing increase is coming from. I just need your name, service address, and account number (or phone number) to get started.
I truly apologize for the confusion. I meant to ask you to send us a Private Note, with your account information. Here are the steps to send us a private note just in case.
Please let me know if this helps.