Billing & Customer Service
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New Member

Billing issue

I just received my first invoice, and noted that it shows my current amount due as "Reoccuring", when in fact the amount is the sum total of the first month's fee plus installation cost. FYC  I've copied the invoice:

 

Total due by Nov. 30, 2014

$212.98

Make a payment
Bill Summary

 

  • Previous balance $0.00
  • Payments & Credits ($0.00)
  • Recurring charges $211.90
  • One-time charges $0.00
  • Taxes & fees $1.08
  • Statement balance $212.98

Here is the reoccuring part of the contract [Removed]

.
Preferred Business Internet*

INTERNET SELECTIONS Selection(X) Total Cost

Other Deluxe X $109.95

Equipment Fee X $12.95 Other

 

PLEASE CORRECT THE INVOICE SHOWING THE PROPER BREAK-DOWN  AND RESEND.  IT IS NECESSARY TO INSURE THAT YOU HAVE YOUR BOOKKEEPING AND INVOICING CORRECT PRIOR TO PAYMENT

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1 REPLY 1
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Community Manager
Community Manager

Re: Billing issue

Hello nxtlynk welcome to the forum,

 

I would be happy to send you a copy of your invoice with the full breakdown. Can you please send me a private message with the email address you would like it sent to?

 

Thank you

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