Billing & Customer Service
Back to Top

Billing Wrong since 12/09/2017 with 3 CR#s and multiple failed attempts by Billing Support

SOLVED
Highlighted
Enikuo
Visitor

Billing Wrong since 12/09/2017 with 3 CR#s and multiple failed attempts by Billing Support

I need help with a billing error that I have been unable to get resolved on phone calls with Billing Support for the past month. Here is the history of the problem. I might have some details wrong, but you should be able to look up the CR#s and review the account.

 

Dec 9, 2017 - (did not record CR#) - I called into customer support to complain about the extended outage due to snow in the area. Specifically, I was unhappy with the poor communication related to the outage. The ETA was not updated until the last minute and then the down time was extended for another 12 hours. I thought this was excessive given how quickly the power company had resolved their outage, despite multiple transformers blowing out in the neighborhood. The customer rep offered me a $60 credit, which I accepted.

 

Dec 15, 2017 - CR749821569 - Apparently, instead of putting $60 credit on my account, as offered, the customer rep that I spoke to on Dec 9 added a $60 charge. So I called back. The customer rep I spoke to on Dec 15 said they would fix it.

 

Dec 18, 2017  - CR750997048 - The customer rep I spoke to on Dec 15 apparently did not fix the issue, because the account now had a $65.80 charge. And, the $60 credit that I had been offered had still had not been applied to the account.

 

End of Dec, 2017  - CR751423414 - The account still had the had a $65.80 overage on my account and the $60 credit that I had been offered still was not applied to the account. I explained the history of the issue up to this point - the customer rep said they would take care of it and that I would be left with a $65.80 balance. I recall pointing out that didn't really add up, but by this point, I was just ready for it to be fixed. The customer rep told me that the bill would update internally, but would not be corrected online until my next (January) bill. I paid the $65.80, as instructed.

 

Jan 16, 2018 - Today my bill is $201.10 and marked as “overdue” with a $75.30 charge. My bill is supposed to be $124.90. So, now I have a $75.30 charge added to my account, and the $60 credit that I was offered has still not been added to the account, and the account is overdue.

 

I am at a complete loss for how to get this resolved at this point. Clearly, calling into Billing Support is not working. Please help.

Accepted Solution

Re: Billing Wrong since 12/09/2017 with 3 CR#s and multiple failed attempts by Billing Support

 

Hi Enikuo and welcome to the business forums. 

 

I would like to assist with your billing concerns and review this. I will need to verify your account. Please private message me your full name, the name of the business, the full address and the phone number associated with your account.

View solution in context
Official Employee

Re: Billing Wrong since 12/09/2017 with 3 CR#s and multiple failed attempts by Billing Support

 

Hi Enikuo and welcome to the business forums. 

 

I would like to assist with your billing concerns and review this. I will need to verify your account. Please private message me your full name, the name of the business, the full address and the phone number associated with your account.

Re: Billing Wrong since 12/09/2017 with 3 CR#s and multiple failed attempts by Billing Support

I have a bundled business decide for my store at 413 Stokes Rd Medford nj. I am also a 14 year customer of Comcast at home.
I have been being completely over charged since the inception of services est 11/2017. I have phone tv and highest speed internet. I have never had the 45 percent discount. Applied monthly. And I keep rescinding emails about promotions for new customers getttinf better rates and services then myself. Needs to be rectified ASAP OR IM CHANGING CARRIERS. Discussion must end in all bill credits owed itemized and without back talk. I want what I’m entitled to paying over 225 a month and being neglected as the clientS. Escalate immediatelyZ email back and and I neeed to discuss this over the phone so my time and money is not further. Edged by such a nuisance
Official Employee

Re: Billing Wrong since 12/09/2017 with 3 CR#s and multiple failed attempts by Billing Support

I would like to assist with the billing concerns, can you please provide the name, address and phone number on the account through private message? 

Official Employee

Re: Billing Wrong since 12/09/2017 with 3 CR#s and multiple failed attempts by Billing Support

I can certainly assist with your billing concerns. Can you please provide the name address and phone number on the account through private message? 

Discussion stats
  • 4 replies
  • 751 views
  • 0 kudos
  • 4 in conversation