Billing & Customer Service
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New Member

Billing Help

Web site says: "we are ready to help and answer questions 24/7."  When one asks to speak with a representative because question(s) remain, one hears (if you've made the mistake of calling on Saturday):  "we're open for questions Monday thru Friday 7A to 9P.    In what universe does that translate to 24/7 assistance to answer billing questions?

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Respected Member

Re: Billing Help

Hello drjoe welcome to the forum,

 

I sincerely apologize if there has been any confusion with support hours. We do offer Comcast Business technical support 24/7 via 800-391-3000. If you are still having any billing or technical issues feel free to let us know.

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Member

Re: Billing Help

 

 

Hello I hope this message finds you well and living abundantly.  Today, 10/25/2014 1515, someone from Comcast/Xfinity left a door hanger on my door, demanding payment. 

Also, they did not leave a way to contact them, in that I do not have service. 🙂 

 

Leaving a telephone number to contact you does not make sense when you were the one to cut off service. 

 

The Xfinity representative did not leave a email address, snail mail address or even a last name.

 

Please, have someone from the business office contact me as soon as possible.

 

IN HIS SERVICE

Genexxa

National Evangelist

 

 

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Respected Member

Re: Billing Help

Hello Genexxa,

 

I'm sorry to hear about this situation. Can you please send me a private message with your account number?

 

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