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Visitor

Billing Covid-19- payment deferment, penalty removal for canceled services

We are a small business in Pennsylvania and my location is not allowed to be open until we are in the green phase. Whcih at this rate could be weeks or months away. There is no revenue stream for the business at the moment becasue we are in the service industry. How can comcast assist with deferring payments or at the very least remove all penalties if we have to cancel  our service until we can hopefully re-open.

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Official Employee

Re: Billing Covid-19- payment deferment, penalty removal for canceled services

Thanks so much for taking the time to reach out to us regarding your billing concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. We always have offers and options, available for our current customers I would love to get you set up with an account review. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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