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Beware of service upgrades thru Comcast

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Keystone
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Beware of service upgrades thru Comcast

I was called by a contractor for Comcast in April 2018 and told my level of basic business service would no longer be available after 20 years and I need to upgrade so I agreed to upgrade. The order was sent to comcast from the contractor and I guess the price they gave me wasn't availablle but I wasnt told this. I recieved no phone calls for a month. Once i called to see why Comcast hadnt showed up for the install of a TV so we would recieve a discount they couldn't find the order. They had to put it in again and I had to sign another agreement. Because they had my incorrect suite # (which I had been trying to correct for 15 years) they actually sent the install notice to my neighbor at a completely different email address, so again I had no idea.  After more of the same and 8-10 hours on the phone over 6 weeks I called to cancel and went with another provider. The install never hapenned but because I signed an agreement they are now trying to collect from me for service I never recieved. The billing department phone bank people dont care and are clueless. I dont have the time or the energy to deal with this and I refuse to pay $400 for someting I never recieved. So my credit will be affected because I refuse to pay.  Be very careful and DO NOT deal with anyone who is a contractor outside of Comcast. The sales people have been understanding and kind but I have gotten nowhere. After 20 years of service you are just a number and the different departments just dont communicate. Billing does not care at all. I was never told until a month ago I needed to sign a document to cancel service. I told the rep on the phone to cancel my service and he never said ONE thing about a document to sign. I hope this helps someone. Good luck

Accepted Solution

Re: Beware of service upgrades thru Comcast

Hi Keystone and welcome to the business forums. 

 

It's regretful to hear about your experience in regard to your billing concerns. I would like to review this. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

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Official Employee

Re: Beware of service upgrades thru Comcast

Hi Keystone and welcome to the business forums. 

 

It's regretful to hear about your experience in regard to your billing concerns. I would like to review this. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

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