Comcast needs to immediately change the automatic messages that are issued in these outages. Our clients who called during the outage were told that our service had been disconnected! This is totally not acceptable. If Comcast is going to tout that it has the best technical service, it should be able to have a correct message that there is an outage and not that our phone service was disconnected.
I totally agree not only that but they should not be lying about when their services will be back up either its almost 1 am and every previous post said by 7pm and my services are still not restored. Just like most I have a business to run this makes no sense! This is a major issue that needs to be addressed ASAP!
I understand an outage can happen, but to have Comcast BUSINESS have a message stating "the telephone number is NO LONGER IN SERVICE" is about as unbusiness friendly as you can get, and totally unacceptable. Customers calling in the next day said they thought we suddenly went out of business - we're glad they had the sense to call back the next day. It's the first time call ins that do not call back that worry me as that translates to loss of business. If Comcast BUSINESS is targeting businesses it has to have a more business friendly message for these situations ...
I had patients actually come into the office to check whether or not we went out of business. I was expecting 2 new patients to return my call. Now I am wondering if they already did and received that message. Why would Comcast put a misleading message on our phones when it was technical difficulties on their end? They need to address this issue before it happens again.
The outage was bad enough, but when when clients call and get that totally misleading message-- Comcast is basically putting us out of business. You guys need to fix this RIGHT NOW-- or busines customers like me will be going back to AT&T-- where this problem never occurred in over 20 years. At the very least own up to the fact and state in the voice message that the "disruption in service is a Comcast problem that you are working to solve immediately and that service will be back up within a matter of minutes or hours." Are these messages even getting reviewed by Comcast Business???